Here are some
FrequentlyArfe'd Questions

You've asked. We have answered. If you still don't find the answer to your question in the sections below, feel free to contact us directly.

What is ‘The Dog Box’ Subscription?

The Dog Box, unlike its name, is for dogs lovers (at heart and loyalty wise) and for dog nation enthusiasts (yes, we are signing the petition soon). It is a monthly subscription box that aims to be a one-stop solution for all your doggo care needs. It has an assortment of food, treats, grooming products, toys, accessories and much more that has been carefully selected to meet the Breed-Age-Preference requirements of your furry friend.

Well, everything that can get your dog their first date with that proud Pomeranian who would just not give a damn about them otherwise. The Dog Box hosts pet care products like softening shampoos, fragrant colognes, mlem inducing treats, moisturising paw butters, and tail-chasing toys among a variety of products that are sure to delight your pet.

So, go ahead and choose from our range of 3 wonderfully curated boxes of unconditional pet care.

P.S First impression is important, guys!

We offer 3 types of boxes; The Shiny Silver Wag-On, The Bold Gold Wag-On, and The Plucky Platinum Wag-On. Thereby, giving you the power to choose how you wish to pamper your furry babies! Each of these boxes has been carefully curated for your furry friends. It can also be customised as per their personas!

The Dog Box only gives you what you need for your pup. There is a box catering to every woof under any roof! Did that rhyme scheme land properly? Well, even if that didn’t, we are sure, our boxes will land at your doorsteps properly and on time!

Each of these boxes has been carefully curated by our experts at The Dog Box. It can be customised as per their needs. You just have to list their BAP requirements and we will get your unique buds what they deserve!

Additionally, we try our level best to accommodate all allergy needs. We normally ask you to tell us about it prior to payment so we can curate the boxes according to your needs. However if you do miss out on any of the details, you can always change it at your customer dashboard or write to us at

We ask you to pick the size of your dog and input your dog’s age while registering. By doing so we automatically know what age bracket your furry little friend fits in. Our advanced software system then analyses the data and forwards it to our veterinary team who determine the content of your boxes.

So if you have a puppy you will get a box suited for the little one, and when he/she grows into an adult, the box will automatically adapt and evolve to its needs.

There is nothing to worry about since we have all your bases covered.

ALAS! We wouldn’t send you anything we don’t give to our pups ourselves. The treats and toys are sourced from some of the best brands in the market with a strong emphasis on quality. However, we recommend that you supervise your dog during playtime since the playing pattern differs for every dog. The grooming products we provide are mostly natural and organic and are from some of the industry-leading players in the field.

While we do our best to ensure the products are safe, we recognize that you know best and advise you to understand the product and its contents before use, especially to avoid any allergic reactions. Happy playing! ☺

We have three types of boxes. The Shiny Silver Wag-On starts from as low as Rs 2100 per month, The Bold Gold Wag-On starts from Rs 4000 per month and The Plucky Platinum Wag-On costs Rs 6900 per month.

Remember, the longer the duration of the subscription, the greater the saving and the better the surprises!

Since we are a subscription company, currently we only have credit cards as a payment option. We are working on incorporating other payment methods.

In the meanwhile if you wish to make a payment without a credit card just email us at or whatsapp/call us at +919513918181. We wil promptly send across a payment link/UPI number for you to do the needful.

if you wish to make a payment without a credit card just email us at or whatsapp/call us at +919513918181. We will promptly send across a payment link/UPI number and you can do the needful.

We believe in making the birthday month a special. On their birthday month you will see a special surprise box delivered which will surely make your pup jump with joy. This is something special, that you don't want to miss out on, that is all that we can tell you.

This special birthday box is available only for subscribers having a subscription period of 6 or 12 months and that too at no additional cost. So we would recommend you to jump onto the long Wag-On to avail not only this benefit, but also many more exciting features!

We wouldn’t send you anything our pup’s don’t love. We try our level best at making your experience the best. The boxes are customised and curated according to details you provide us. So we are sure that you will be satisfied with our boxes.

In the unlikely event that we mess up, you can always bark at us at and we will get back on our best behaviour and help clean up the mess we created.

If there is something that doesn't fit your dog or you in the box that we sent you, we would request you to contact our team at within 7 days of receiving the box. We will do our best to ensure that both you and your pet are satisfied.

Your first box ships immediately. It can take anywhere between 3-5 business days to be delivered.

From the next month onwards we shift you to our normal billing cycle wherein your box gets shipped by the end of the first week of every month via a third party logistic partner. It can take anywhere between 3-5 business days to be delivered.

We run, drive and fly with our boxes to ensure that our boxes reach you the earliest.

From the date of your first order, you will get the welcome box delivered within 3-5 days. From the next box onwards you will get moved onto our monthly billing cycle and you expect to receive your next boxes by the 10th of every month (Delivery begins at the first week of every month after the subscription period starts).

Shipping is free for all customers. There is no delivery charge for any of our boxes.

We deliver pan India. However, the gold and platinum boxes are exclusively available in Bangalore only for the being. We are working on expanding our operations so that our gold and platinum boxes can reach the doggos outside Bangalore!

We are working on expanding our operations beyond Bangalore. We shall keep you posted on the same. However our Shiny Silver Wag-On is available to be shipped across India.

Yes, we accommodate almost all major food brands. Which are available for purchase through The Gold and Platinum boxes. Upon choosing type of box, you will be prompted to choose your pets favorite brand from the wide selection of options we have available as per the chosen plan.

We have most of the major brands onboard our platform. However, if you feel that we have missed out on something please write to us at or whatsapp us at +919513918181 so we can try and add that brand to our selection.

Managing My Subscription

Food can often be a hassle but never for us! You can adjust preferences on your customer dashboard or contact our team at by sharing your unique subscription number. We will help you out!

Yes you can always upgrade your plans. Get in touch with our team at or WhatsApp us at +919513918181 we will help you upgrade your existing subscription to a new plan.

Unfortunately, combining boxes will prevent us from tailoring boxes for the specific requirement of each pet. As a result, we are unable to combine boxes.

However, you can use your existing account to add another box for your second pet by registering them via your customer dashboard or else you can just make a new account with us with a different email id.

We are so sorry to learn that you'd like to skip your next box! Unfortunately, due to the nature of our subscription business model we are unable to skip boxes.

However, if you require we may be able to postpone or prepone your box delivery for the month in question. Just write to us at and we will try our best to help you out.

Your first box gets shipped immediately on placing the order and you can expect it to reach you within 5 working days.

From the next month onwards, you are moved into our normal billing cycle and you can expect to receive your box by the second week of every month.

Due to the nature of our subscription service, we are unable to deliver the boxes at a specified date. However, we may be able to postpone or prepone your box delivery for a specific month. Just write to us at and we will try our best to help you out.

Don't worry we all forget our passwords, you are not the only one! You can click on the forgot my password link on the login page and follow the instructions on it in order to retrieve your account.

You can change your password in the settings section of your user dashboard after logging in.

You can always edit your details from the customer dashboard (my account page) after you login.

Yes, you can do that! You pick the range of food you like and preferred grooming products . You may also state preferences for edible ingredients in the additional products section.

We dedicate ourselves to making ‘The Dog Box’ better for your dog and you! If something isn't working for you, we would request you to reach out to us at or Whatsapp us at +919513918181 with your concern and we will do all we can to make your experience better.

Additionally, once you have subscribed to a plan, as per the terms of service, we cannot cancel the plan earlier than the scheduled renewal of the plan.

This being said, if there is an exceptional circumstance due to which you would want to cancel your plan before its renewal date, we would request you to contact us at and we will try our best to accommodate your request.

Unfortunately ! We don't deal in medicated or prescribed veterinary products.

All subscription plans shall be renewed automatically at the end of the commitment or subscription period unless you cancel your renewal before the date that your renewal is due!

Thus, on the renewal date you will be charged automatically for the renewal of your subscription (based on your current subscription plan), from your saved payment method.

Renewal of the subscription can be cancelled at any time before your renewal date by logging into the ‘my account section’ of the website or by connecting with our team at

The renewal date for any subscription is the date after which your subscription expires.

For example; If you subscribed for a period of 1 month on 10th June, 2020 then your renewal date is 10th July, 2020. Similarly if you subscribed for a period of 3 months on 15th June, then your renewal date is 15th September.

You can find the renewal date by logging into the ‘my account’ section of the website.

You will be billed within 24hrs of completing the registration process and verifying your card details.

As per our renewal policy, you will be charged for the renewal of your subscription on the renewal date through your saved payment method unless you cancel your subscription before-hand.

Referrals, Promotions and Gifts

What if we told you that you could share your dog box experience with others and get rewarded for it!

Currently, if you refer any new customer to us, your friend and you both get a 15% discount on your next billing cycle respectively (Max discount is upto 15% of the bill value of your referral).

Once you have referred someone please get in touch with our team by emailing us at or whatsapp us at +919513918181 with the details of your referee within 5 days of their purchase.

There is nothing better than having your friend and family celebrate #TheDogBoxDay with you! We really believe so! The Dog Box can be gifted to any wonderful person in your life for a period of one, three, six, or twelve months. With every box of ours we provide a variety of essential and fun products for your dog such as treats, toys, accessories, grooming products and much more.Here is how you can send The Dog Box as a gift: Please whatsapp us at +919513918181 and we will send you a payment link to make your payment.

Facing a problem with the box?

That’s a new one! Boxes are usually delivered by the 15th of every month. If your box hasn’t been delivered in this timeframe we suggest you get in touch with the team at

We’re sorry to hear this ! We have a third party logistics provider handling our deliveries. Sometimes the package is labelled 'Delivered' and will be delivered by the end of the day or even early the next day! If you live in an apartment complex it must have been delivered to the main office or with the security.

Oh no! We're so sorry to learn of this! It doesn't happen quite often, but sometimes the pups at the warehouse facility keep goofing around.

Oh no, no! Please accept our sincerest apologies! Know that this is not the norm for us as we yearn for our customers to get the best possible experience.Since the boxes are transported by a third party logistics provider, it is difficult for us to track where the problem may have originated, but we assure you that your box left our warehouse with as much attention as possible to detail. If a situation arises where your box has been damaged please get in touch with the team at

Aghhh ! We know technology loves to goof around just like our pups. If you’re experiencing any website issues shoot a mail to or request for a callback, we’ll be delighted to help.

Beyond the Box

We started out with a mission to create a unique customer experience for the pet parents and the dogs. At The Dog Box we believe we can make the world a better place for dogs and their folks. We have partnered with various shelters, rescues and canine clubs to help our four legged friends.

We are always on the lookout for fresh new talent. If you feel you fit into our culture please email us your resume/cv to along with the position that you feel you are best suited for.

To partner with us or onboard your brands products onto our platform, please write an email to and attach your brand details, social media handles, product catalogue and any other information that you might seem fit.

It's incredible to meet pup-like lovers such as yourself! Thank you for wanting to make The Dog Box part of your event!

We at The Dog Box are committed to helping animal care organisations and events. If you could reach out to us with the details and requirements we will try our best to help you out.

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